Bee accepts returns and exchanges of unwanted items within 14 days of the items being delivered, to the shipping address provided . In the event that you’re not at the shipping address to sign for your parcel at the time it’s delivered, the 14 day policy will start from that date regardless of how many days/weeks you leave it before picking it up. Unfortunately we cannot be held liable for delays in collecting parcels. Items must be returned in original condition (unworn, unaltered, unwashed) with tags attached.
We do not offer pre-paid returns
Please post securely as we can not be held liable for returns that go missing in transit Returned orders are your responsibility until they reach us . Please ensure they are packed up properly and can’t get damaged in transit. We always recommend using Royal Mail’s second class signed for service ,this way you will receive a tracking number and proof of delivery once the parcel has been signed for by us 🥰 Please send all unwanted items back to 12a HALL STREET, HOYLAND , S749JR
Bee babes , please remember to write order details , date , when purchased and payment method and details to issue a refund If these are not included this will delay the returns process and we cannot gaurentee that we will be able to process in allocated time mentioned
ONCE WE HAVE RECEIVED YOUR PACKAGE YOUR REFUND /EXCHANGE WILL BE PROCESSED WITHIN 14 WORKING DAYS OF RECEIPT. you will receive a message when refund has been issued
In the interest of hygiene we do not accept returns on pierced jewellery, underwear or swimwear unless they unsatisfactory quality or unfit for purpose . We cannot accept returns when washing errors occur . We cannot be held liable for washing errors and aim to include relevant washing instruction for all garments We reserve the right to refuse any returns if we determine that the merchandise does not qualify for return .
Customers are entitled to a full refund up to 30 days after receiving the Goods if they turn out to be faulty . Any items where vault has been caused due to customers negligence such as, but not limited to pulls from wear or not following care instructions , we will not be held responsible. Loose buttons or buttons falling off do not constitute as a fault . A repair where a repair is possible will always be offered . Only manufacturing faults will be considered.
If an item to be deemed faulty upon it being delivered , we require photographs to provide upon delivery of the faulty item showing the fault . These can be sent through email firstname.lastname@example.org or message through our Facebook or instagram . Our team will respond within 48 hours . If the product is deemed faulty we will happily cover the return postage cost .
PLEASE NOTE : if garments are returned to us in a manner in which we are not able to re sell we cannot accept this return . Please take care when trying garments on to ensure no make up / tan marks occur, also please ensure to keep the garment in an environment where odours don’t occur. If we deem an item has to be washed when receiving it makes the item unable to be re sold . Due to this reason it will be returned back to the customer. Thank you for understanding
RETURNS IN STORE
Online orders can be returned in store, however the order will be passed to our online returns team and your refund will be processed in the same manner/timeframe as above. Online Refunds will not be processed in store. Online exchanges can however be made in store. For more information on this feel free to give us a shout via email or phone.
Exchanges are super easy. Just request what you would like on your returns form and as soon as our girls receive it they will be in touch. We will aim to get this exchanged for you as soon as possible so please allow 2/3 days before this is processed.
Any returned orders that have been purchased using an online voucher or gift card will be refunded back on to the Voucher/Gift card. If part voucher orders are made, the voucher will always be refunded first. We cannot refund vouchers for the monetary value. Any orders placed where a voucher is used in full will always be refunded straight back to the voucher in full and the remaining amount refunded as normal as per our terms and conditions. Vouchers/Gift cards are valid for 6 months and cannot be extended beyond this date. After the expiry date they will be deactivated and can not be retrieved.
If orders are returned after the 28 day allocated return time, it will be at the discretion of the returns team to accept this return. If this return is accepted the refund will be offered by way of exchange or store credit. The credit will be valid for 1 year from the date it is issued and will expire after that time. Once this has expired unfortunately this can not then be redeemed.